We cannot fulfil an accepted order
We will contact you with the available resolution for that order.
A short, clear promise
Fresh produce needs a clear path to a fair resolution.
We want every fresh order to arrive as promised. If there is a problem with delivery or product quality, write to us promptly with your order reference and we will review it fairly.
How we handle an issue
A delivery issue
Contact sales@edamo.in promptly with your order reference so we can investigate.
A product-quality concern
Send us photographs and a short description as soon as possible after delivery.
What this policy does not cover
Once fresh produce has been accepted at delivery, quality questions need to reach us promptly with order details and photographs where relevant. We will review them fairly; this page does not promise an automatic refund for every preference issue.
The order-specific terms shown in Bino checkout and in your order confirmation apply to that order.